Terms of Use
Effective Date: January 8, 2026
By accessing or using OliviaMJS or Shop Sorriso (the “Sites”), you agree to these Terms of Use. If you do not agree, please do not use the Sites.
1. Use of the Sites
You agree to use the Sites for lawful purposes only and in a way that does not infringe on the rights of others or restrict their use and enjoyment.
2. Intellectual Property
All content on the Sites—including text, images, graphics, logos, and original frameworks—is the property of Sorriso Enterprises LLC or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit content without prior written permission.
3. Content Disclaimer
All content is provided for informational and inspirational purposes only. It should not be considered professional, legal, financial, or medical advice.
You are responsible for how you apply any information shared on the Sites.
4. No Consulting or Professional Relationship
Nothing on these Sites, including any editorial content, case studies, frameworks, product recommendations, lifestyle guidance, or commentary published under the OMJS — The Case Files series or Shop Sorriso brand, constitutes a consulting engagement, professional services agreement, or advisory relationship of any kind between you and Sorriso Enterprises LLC or Olivia M. Schmidt.
Specifically:
– No content on the Sites creates an attorney-client, financial advisor-client, therapist-client, or any other professional relationship.
– The investigative editorial framework, “Case Files” structure, and evidence-based content presented are for informational and creative purposes only and do not constitute expert advice tailored to your individual circumstances.
– Any frameworks, methodologies, or strategies shared are general in nature. Results will vary based on individual facts and circumstances.
– You should consult a qualified professional—including legal, financial, medical, or mental health professionals—before making decisions based on anything found on these Sites.
Your use of the Sites does not create any obligation, duty, or liability on the part of Sorriso Enterprises LLC to provide ongoing guidance, updates, or follow-up communication.
5. Affiliate Relationships
Some links may be affiliate links. This means we may earn a commission if you choose to make a purchase through those links, at no additional cost to you. Opinions shared are always our own.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Sorriso Enterprises LLC, its owner, employees, contractors, collaborators, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages of any kind arising out of or relating to:
– Your use of, or inability to use, the Sites or any content therein;
– Any reliance placed on content, frameworks, recommendations, or information published on the Sites;
– Any decisions made or actions taken based on content encountered on the Sites;
– Errors, omissions, interruptions, or inaccuracies in any content;
– Unauthorized access to or alteration of your data or transmissions; or
– Any other matter relating to the Sites.
This limitation applies regardless of whether such damages were foreseeable or whether Sorriso Enterprises LLC was advised of the possibility of such damages, and regardless of the theory of liability (contract, tort, strict liability, or otherwise).
If you are dissatisfied with any portion of the Sites or with these Terms of Use, your sole and exclusive remedy is to discontinue use of the Sites.
7. Indemnification
You agree to defend, indemnify, and hold harmless Sorriso Enterprises LLC, its owner, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Sites, your violation of these Terms, or your violation of any rights of a third party.
8. External Links
The Sites may link to third-party websites. We are not responsible for the content, policies, or practices of those sites. The inclusion of any external link does not imply endorsement, sponsorship, or recommendation by Sorriso Enterprises LLC.
9. Disclaimer of Warranties
The Sites and all content are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
Sorriso Enterprises LLC does not warrant that the Sites will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any defects will be corrected.
10. Changes to These Terms
We may update these Terms of Use at any time. Continued use of the Sites after changes are posted constitutes acceptance of those changes. We encourage you to review these Terms periodically.
11. Governing Law
These Terms are governed by the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Michigan.
12. Styling Services — Booking, Cancellation & Refund Policy
These terms apply to all styling services offered through OliviaMJS, including The Virtual Reset, The Signature Reset, and The Closet Rebuild.
Booking & Payment All styling sessions require payment in full at the time of booking. Session fees are non-transferable and apply only to the booked service tier.
Cancellations & Rescheduling You may reschedule your session one time at no charge with at least 48 hours' notice prior to your scheduled appointment. Cancellations or reschedule requests made with less than 48 hours' notice will forfeit the session fee in full. No-shows are non-refundable.
Refunds Because styling sessions involve the allocation of preparation time before the session itself, all session fees are non-refundable once the intake form has been submitted and session prep has begun. If you cancel before submitting your intake form and with more than 48 hours' notice, a full refund will be issued within 5–7 business days.
Deliverable Timelines Lookbooks and post-session materials are typically delivered within 5–7 business days following your session. Timelines may vary during high-volume periods and will be communicated at the time of booking.
Follow-Up Windows Follow-up message windows begin on the date the lookbook is delivered, not the session date. Unused follow-up time does not roll over or extend.
Session Format Virtual sessions are conducted via Zoom or FaceTime. A stable internet connection is the client's responsibility. If a session is interrupted due to technical issues on the client's end, the session is considered complete as-delivered. If interruption is on OliviaMJS's end, the session will be rescheduled at no charge.
13. White Glove Personal Shopping — Return Window & Client Responsibilities
These terms apply to the White Glove Add-On (available with The Signature Reset) and the White Glove Included service (included with The Closet Rebuild), and supplement the Personal Shopping Agreement signed prior to shopping.
Personal Shopping Agreement Required No items will be sourced or purchased until a signed Personal Shopping Agreement and the $250 refundable deposit are on file. Booking a service tier that includes White Glove does not constitute authorization to shop. Shopping begins only after both requirements are fulfilled.
Shopping Deposit The $250 deposit is fully refundable and will be credited toward the retail cost of any kept items or refunded in full if no items are kept. The deposit is not applied to the styling fee. Refunds of the deposit, where applicable, are issued within 7 business days following the return of all declined items.
The Try-On Window You have 5 calendar days from the date of delivery to evaluate all sourced items and notify OliviaMJS of your decisions. The delivery date is defined as the date items are received in person. Day one of the window begins the following calendar day.
Items not affirmatively declined within the 5-day window are considered kept and will be billed at retail price. No extensions to the try-on window will be granted except in documented emergencies, at OliviaMJS's sole discretion.
Return Condition Requirements Declined items must be returned in their original condition: unwashed, unworn beyond try-on, with all original tags attached and intact. Items returned with visible wear, missing tags, damage, staining, or alterations — including scent transfer — may be considered kept and billed accordingly, or subject to a damage fee at OliviaMJS's discretion.
OliviaMJS Handles All Returns You are never responsible for initiating a return with the original retailer. Declined items are picked up by or delivered back to OliviaMJS within the 5-day window. You are responsible for having all declined items available, packaged, and accessible at the agreed pickup time. Failure to make items available at the scheduled pickup constitutes acceptance of those items and triggers billing at retail.
Billing Kept items are billed at the full retail price paid by OliviaMJS at the time of purchase. An itemized statement will be provided at or before delivery. Payment for kept items is due within 3 business days of the close of the try-on window. Accepted payment methods will be confirmed in the Personal Shopping Agreement.
Budget Authorization OliviaMJS will not exceed the approved budget range outlined in your Personal Shopping Agreement without prior written approval. Any overage requests will be communicated before purchase.
Limitation of Liability OliviaMJS is not responsible for variations in fit, color, or quality that are consistent with normal retail merchandise. Styling recommendations are provided in good faith based on information shared at the time of your session. Results will vary.
14. Contact
For questions regarding these Terms of Use, please contact: