Terms of Use
Effective Date: January 8, 2026
By accessing or using OliviaMJS or Shop Sorriso (the “Sites”), you agree to these Terms of Use. If you do not agree, please do not use the Sites.
1. Use of the Sites
You agree to use the Sites for lawful purposes only and in a way that does not infringe on the rights of others or restrict their use and enjoyment.
2. Intellectual Property
All content on the Sites—including text, images, graphics, logos, and original frameworks—is the property of Sorriso Enterprises LLC or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or exploit content without prior written permission.
3. Content Disclaimer
All content is provided for informational and inspirational purposes only. It should not be considered professional, legal, financial, or medical advice.
You are responsible for how you apply any information shared on the Sites.
4. No Consulting or Professional Relationship
Nothing on these Sites, including any editorial content, case studies, frameworks, product recommendations, lifestyle guidance, or commentary published under the OMJS — The Case Files series or Shop Sorriso brand, constitutes a consulting engagement, professional services agreement, or advisory relationship of any kind between you and Sorriso Enterprises LLC or Olivia M. Schmidt.
Specifically:
– No content on the Sites creates an attorney-client, financial advisor-client, therapist-client, or any other professional relationship.
– The investigative editorial framework, “Case Files” structure, and evidence-based content presented are for informational and creative purposes only and do not constitute expert advice tailored to your individual circumstances.
– Any frameworks, methodologies, or strategies shared are general in nature. Results will vary based on individual facts and circumstances.
– You should consult a qualified professional—including legal, financial, medical, or mental health professionals—before making decisions based on anything found on these Sites.
Your use of the Sites does not create any obligation, duty, or liability on the part of Sorriso Enterprises LLC to provide ongoing guidance, updates, or follow-up communication.
5. Affiliate Relationships
Some links may be affiliate links. This means we may earn a commission if you choose to make a purchase through those links, at no additional cost to you. Opinions shared are always our own.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Sorriso Enterprises LLC, its owner, employees, contractors, collaborators, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages of any kind arising out of or relating to:
– Your use of, or inability to use, the Sites or any content therein;
– Any reliance placed on content, frameworks, recommendations, or information published on the Sites;
– Any decisions made or actions taken based on content encountered on the Sites;
– Errors, omissions, interruptions, or inaccuracies in any content;
– Unauthorized access to or alteration of your data or transmissions; or
– Any other matter relating to the Sites.
This limitation applies regardless of whether such damages were foreseeable or whether Sorriso Enterprises LLC was advised of the possibility of such damages, and regardless of the theory of liability (contract, tort, strict liability, or otherwise).
If you are dissatisfied with any portion of the Sites or with these Terms of Use, your sole and exclusive remedy is to discontinue use of the Sites.
7. Indemnification
You agree to defend, indemnify, and hold harmless Sorriso Enterprises LLC, its owner, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your use of the Sites, your violation of these Terms, or your violation of any rights of a third party.
8. External Links
The Sites may link to third-party websites. We are not responsible for the content, policies, or practices of those sites. The inclusion of any external link does not imply endorsement, sponsorship, or recommendation by Sorriso Enterprises LLC.
9. Disclaimer of Warranties
The Sites and all content are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
Sorriso Enterprises LLC does not warrant that the Sites will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any defects will be corrected.
10. Changes to These Terms
We may update these Terms of Use at any time. Continued use of the Sites after changes are posted constitutes acceptance of those changes. We encourage you to review these Terms periodically.
11. Governing Law
These Terms are governed by the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Michigan.
12. Styling Services — Booking, Cancellation & Refund Policy
These terms apply to all styling services offered through OliviaMJS, including The Virtual Reset, Brand + Shoot Styling, The Signature Reset, and The Closet Rebuild.
Booking & Payment
All styling sessions require payment in full at the time of booking. Session fees are non-transferable and apply only to the booked service tier.
Cancellations & Rescheduling
You may reschedule your session one time at no charge with at least 48 hours' notice prior to your scheduled appointment. Cancellations or reschedule requests made with less than 48 hours' notice will forfeit the session fee in full. No-shows are non-refundable.
Refunds
Because styling sessions involve the allocation of preparation time before the session itself, all session fees are non-refundable once the intake form has been submitted and session prep has begun. If you cancel before submitting your intake form and with more than 48 hours' notice, a full refund will be issued within 5–7 business days.
Deliverable Timelines
Lookbooks and post-session materials are typically delivered within 5–7 business days following your session. Timelines may vary during high-volume periods and will be communicated at the time of booking.
Follow-Up Windows
Follow-up message windows begin on the date the lookbook is delivered, not the session date. Unused follow-up time does not roll over or extend.
Session Format
Virtual sessions are conducted via Zoom or FaceTime. A stable internet connection is the client's responsibility. If a session is interrupted due to technical issues on the client's end, the session is considered complete as-delivered. If interruption is on OliviaMJS's end, the session will be rescheduled at no charge.
Service Descriptions
The Virtual Reset is designed to address your most pressing wardrobe challenge and provide a clear next step — it is not a complete wardrobe overhaul. Scope and deliverables for each service tier are outlined in the current service menu at oliviamjs.com/services and in any applicable service agreement. Descriptions are subject to change; the version in effect at the time of booking governs.
13. White Glove Personal Shopping — Return Window & Client Responsibilities
These terms apply to the White Glove Personal Shopping service, available as an add-on with The Signature Reset and included with The Closet Rebuild. White Glove is a separate additional service distinct from and in addition to the styling fee. The styling fee covers the session, wardrobe review, and lookbook delivery. These terms cover the sourcing, purchasing, delivery, and return logistics performed on the client's behalf.
These terms supplement — and do not replace — the Personal Shopping Agreement signed prior to the commencement of shopping.
Personal Shopping Agreement & Authorization Required
No items will be sourced or purchased until all of the following are on file:
A signed Personal Shopping Agreement
A card on file authorized for charges
A written approved shopping budget
The $250 shopping deposit
Booking a service tier that includes or offers White Glove does not constitute authorization to shop. Shopping begins only after all four requirements above are fulfilled.
Shopping Deposit
A $250 deposit is required before sourcing begins. This deposit is:
Credited in full toward the retail cost of clothing purchases upon confirmation of the final selection
Refunded in full if the client keeps no items following delivery
Not applied to the styling fee, which is a separate charge
Refunds of the deposit, where applicable, are issued within 7 business days following the return of all declined items and confirmation that no items are being kept.
The Pre-Purchase Alignment Step
Before any items are purchased or charged, OliviaMJS will present the proposed haul to the client for review — via text, email, or call. At this stage:
The client may remove any items from the proposed haul at no charge
No card will be charged until the client confirms the final selection in writing (text or email confirmation is sufficient)
Once the client confirms, the client's card on file will be charged in full — with the $250 deposit credited — before shipment or delivery
No items will be delivered unpaid. All clothing is paid for in full by the client prior to delivery.
The 72-Hour Review Window
Following delivery, the client has 72 hours to try on all items and notify OliviaMJS of any return decisions. The delivery date is defined as the date items are received in person. The 72-hour window begins at the time of delivery.
Because items are paid for prior to delivery, this window exists for fit and quality review only. Items found to be genuinely unsatisfactory will be returned by OliviaMJS and refunded to the client's card. Items not affirmatively declined within the 72-hour window are considered kept. No extensions will be granted except in documented emergencies, at OliviaMJS's sole discretion.
Return Condition Requirements
Declined items must be returned in their original condition: unwashed, unworn beyond try-on, with all original tags attached and intact. Items returned with visible wear, missing tags, damage, staining, or alterations — including scent transfer — may be considered kept and billed accordingly, or subject to a damage fee at OliviaMJS's discretion.
OliviaMJS Handles All Returns
The client is never responsible for initiating a return with the original retailer. Declined items are picked up by or delivered back to OliviaMJS within the 72-hour window. The client is responsible for having all declined items available, packaged, and accessible at the agreed pickup time. Failure to make items available at the scheduled pickup constitutes acceptance of those items, and any applicable refund for those items will not be issued.
Refunds for Returned Items
Once declined items are returned to OliviaMJS in acceptable condition, refunds for those items will be issued to the client's card within 7 business days. If the client keeps no items, the full $250 deposit will also be refunded within the same window.
Budget Authorization
OliviaMJS will not exceed the approved budget outlined in the Personal Shopping Agreement without prior written approval from the client. Any proposed overage will be communicated before purchase and requires explicit written confirmation before proceeding.
Photography Sessions — Final Sale Policy
If White Glove items are sourced in connection with a photography session, the following additional terms apply:
A pre-shoot review is required to confirm which items are going on set before the shoot begins
Items worn on set are final sale — no returns or refunds will be issued regardless of shoot outcome, client satisfaction, or post-shoot decision
Items not selected during the pre-shoot review follow the standard 72-hour return process
These terms are confirmed in the Personal Shopping Agreement before sourcing begins
Participating in a photography session with White Glove items constitutes acceptance of the final sale policy for all items worn on set, regardless of whether a separate written acknowledgment is obtained at the time of the shoot.
Limitation of Liability
OliviaMJS is not responsible for variations in fit, color, or quality that are consistent with normal retail merchandise. Styling recommendations are provided in good faith based on information shared at the time of the session. Results will vary. OliviaMJS's liability in connection with any White Glove service is limited to the retail cost of items purchased on the client's behalf and not returned to the retailer.
14. Contact
For questions regarding these Terms of Use, please contact: