Effective Date: May 15, 2026

These policies govern all styling services and White Glove personal shopping engagements offered through OliviaMJS. By booking a service or signing a Personal Shopping Agreement, you agree to the terms below.

For general site terms, see the full Terms of Use.

PART I — STYLING SERVICES

1. Booking & Payment

All styling sessions require payment in full at the time of booking. Session fees are non-transferable and apply only to the booked service tier. A confirmed booking is not held until payment is received.

2. Cancellations & Rescheduling

You may reschedule your session one time at no charge with at least 48 hours' notice prior to your scheduled appointment. Cancellations or reschedule requests made with less than 48 hours' notice will forfeit the session fee in full. No-shows are non-refundable.

3. Refunds

Because styling sessions involve preparation time that begins when your intake form is submitted, all session fees are non-refundable once intake is complete. If you cancel before submitting your intake form and provide more than 48 hours' notice, a full refund will be issued within 5–7 business days.

4. Deliverable Timelines

Lookbooks and post-session materials are typically delivered within 5–7 business days following your session. Timelines may vary during high-volume periods and will be communicated at the time of booking.

5. Follow-Up Windows

Follow-up message windows open on the date your lookbook is delivered — not your session date. Unused follow-up time does not roll over or extend beyond the stated window.

6. Virtual Session Format

Virtual sessions are conducted via Zoom or FaceTime. A stable internet connection is the client's responsibility. If a session is interrupted due to technical issues on the client's end, the session is considered complete as-delivered. If the interruption is on OliviaMJS's end, the session will be rescheduled at no charge.

PART II — WHITE GLOVE PERSONAL SHOPPING

These terms apply to the White Glove Add-On (available with The Signature Reset) and White Glove Included (included with The Closet Rebuild). They supplement — and do not replace — the Personal Shopping Agreement signed prior to shopping.

7. Personal Shopping Agreement Required

No items will be sourced or purchased until a signed Personal Shopping Agreement and the $250 refundable deposit are on file. Booking a service tier that includes White Glove does not constitute authorization to shop. Shopping begins only after both requirements are fulfilled.

8. Shopping Deposit

The $250 deposit is fully refundable. It will be credited toward the retail cost of any kept items, or refunded in full if no items are kept. It is not applied to the styling fee. Refunds of the deposit, where applicable, are issued within 7 business days following the return of all declined items.

9. The Try-On Window

You have 5 calendar days from the date of delivery to evaluate all sourced items and communicate your decisions. The delivery date is defined as the date items are received in person. Day one of the window begins the following calendar day.

Items not affirmatively declined within the 5-day window are considered kept and will be billed at retail. Extensions will not be granted except in documented emergencies, at OliviaMJS's sole discretion.

10. Return Condition Requirements

Declined items must be returned in original condition: unwashed, unworn beyond try-on, with all original tags attached and intact. Items returned with visible wear, missing tags, damage, staining, or alterations — including scent transfer — may be considered kept and billed accordingly, or subject to a damage assessment at OliviaMJS's discretion.

11. Return Logistics

You are never responsible for initiating a return with the original retailer. Declined items are picked up by or delivered back to OliviaMJS within the 5-day window. You are responsible for having all declined items packaged and accessible at the agreed pickup time. Failure to make items available at the scheduled pickup constitutes acceptance of those items and triggers billing at retail.

12. Billing for Kept Items

Kept items are billed at the full retail price paid by OliviaMJS at the time of purchase. An itemized statement will be provided at or before delivery. Payment for kept items is due within 3 business days of the close of the try-on window. Accepted payment methods are confirmed in the Personal Shopping Agreement.

13. Budget Authorization

OliviaMJS will not exceed the approved budget range outlined in your Personal Shopping Agreement without prior written approval. Any overage requests will be communicated before purchase.

14. Limitation of Liability

OliviaMJS is not responsible for variations in fit, color, or quality consistent with normal retail merchandise. Styling recommendations are made in good faith based on information provided at the time of your session. Individual results will vary.

Questions?

Reach out at hello@oliviamjs.com before booking if you have questions about any of these terms.